Consultation on a National Student Ombudsman

The Draft Action Plan addressing gender-based violence in higher education proposes the establishment of a National Student Ombudsman to provide an accessible and trauma-informed pathway for escalated student complaints about their higher education provider.

The Department of Education is consulting on the design of a National Student Ombudsman for further consideration by Education Ministers.

A National Student Ombudsman is proposed to bring together complaints handling functions from a number of different bodies into one single organisation and provide a mechanism for all higher education students to raise complaints about their higher education provider's policies, procedures and decisions.

A National Student Ombudsman would have a role in investigating and resolving student complaints and making recommendations on how higher education provider decisions or processes could be improved.

Read the Draft Action Plan addressing gender-based violence in higher education.

Higher education students who are not satisfied with their university or higher education provider can make a complaint to the ombudsman in their home state or territory. 

Read more at StudyAssist website.

For information, support and advice about domestic, family and sexual violence, call 1800RESPECT (1800 737 732) or visit the 1800respect website. This is a free, confidential service available 24/7.