The department has mechanisms in place for receiving feedback on our programs and services, as it is integral to our on-going improvement.
To better understand how the department manages complaints to seek the outcome you require, please read the Complaints factsheet.
If you or someone you know is in crisis or danger contact an emergency support service.
If you wish to make a complaint about the department or about one of the programs or services we deliver, please use the following .
Online complaint form
Or you can select the appropriate contact from the table below.
| Area of Complaint | Complaint Type | Contact information |
|---|---|---|
| Child Care | Complaints related to the Community Child Care Fund (CCCF) | Email: CCCF@education.gov.au Online: Visit the CCCF Fund Special Circumstances Grant Opportunity page |
| Complaints related to the Child Care Subsidy (CCS) payment and policy | Email: ccshelpdesk@education.gov.au Phone: 1300 667 276 Online: Visit the Child Care Subsidy page | |
| Complaints related to the management of the CCS | Online: Online contact form | |
| Complaints or reports of fraud or non-compliance related to the CCS | Online: Visit the Reporting fraud via a tip-off page | |
| Complaints about child safety or to lodge an incident regarding a child (minor under 18 years of age) | Online: Australian Capital Territory Online: New South Wales Online: Northern Territory Online: Queensland Online: South Australia Online: Tasmania Online: Victoria Online: Western Australia Online: Visit regulatory authority contact details for all state and territories for additional contact points. | |
| Child Safety | Child safety reporting and support services | Online: Visit the National Office for Child Safety website |
| Grants | General complaints relating to the department’s grant activities | Email: grants@education.gov.au |
| Research | Complaints relating to Higher Degree Research (HDR) | Email: RBGrants@education.gov.au Online: Visit the Research Block Grants page |
| International | Complaints relating to provider registration and international student management | Email: prisms@education.gov.au Online: Visit the Provider Registration and International Student Management System (PRISMS) website |
| Complaints relating to the assessment outcomes | Email: qualsassessment@education.gov.au | |
| National Redress Scheme | Complaints relating to the department’s management of the National Redress Scheme for Institutional Child Sexual Abuse | Email: redress@education.gov.au Online: Visit the National Redress Scheme page |
| Procurement | General complaints relating to the department’s procurement activities | Email: procurementcomplaints@education.gov.au Online: Visit the Procurement Complaints page |
| Complaints relating to the department’s procurement activities under the Government Procurement (Judicial Review) Act 2018 | Email: GPJRComplaints@education.gov.au Online: Visit the Procurement Complaints page | |
| Schools | Complaints relating to SchoolsHUB Portal | Online: Visit the SchoolsHUB Portal website |
| Complaints relating to disability discrimination in Australian schools | Online: Visit the Student with a disability complaint page | |
Complaints about child safety or to lodge an incident regarding a child (minor under 18 years of age) While the Australian Government provides substantial funding for schools in Australia and plays a leadership role in setting and advocating for national education priorities, it does not have a direct role in the administration or operation of Australian schools. State and territory governments have constitutional responsibility for the operation and regulation of schools in their jurisdictions and can be contacted on these links. | Online: Australian Capital Territory Online: New South Wales Online: Northern Territory Online: Queensland Online: South Australia Online: Tasmania Online: Victoria Online: Western Australia | |
| Higher Education | If you are not satisfied with your university or higher education provider you can submit a complaint. All providers are required to have a grievance procedure for dealing with academic and non-academic complaints. | Online: Higher education student complaints |
In order to ensure that we fully understand the nature of your complaint, please ensure that you leave your name and a way to be contacted so we may work with you on a suitable outcome.
If you cannot locate the area you need from the table, please send an email to complaints@education.gov.au and we will direct your email to the most appropriate area of the department to respond.
If you have difficulty with English and need assistance to understand the content on this page, call the Interpreting Service (TIS National) on 131 450 for the cost of a local call.