International students and the Medibank Private cyber incident

This content was published on Monday 31 October 2022. There may be more recent updates available.

The Australian Government recognises the Medibank Private cyber incident is very stressful for affected international students. 
The Australian Government, including the Australian Signals Directorate’s Australian Cyber Security Centre (ACSC), the Office of the Australian Information Commissioner, the Australian Federal Police (AFP), and other government regulators, is working closely with Medibank Private to understand the implications of the cyber incident.

For international students affected by this incident, please contact police through ReportCyber if a person contacts you online, by phone or by SMS threatening to release your data unless payment is made.

The Department of Education has released a factsheet outlining the resources and assistance international students can access during this difficult time.

The factsheet is also available in; 

Medibank Private has an information page for its customers on the cyber incident including details of a customer support package.

The Department of Education will continue to share information as it comes to hand.