A. Contacts and useful links

On this page:

Department of Education

Website: Department of Education

Postal address:

Student Provider and Integrity Branch
Higher Education Division 
Department of Education
GPO Box 9839
Canberra ACT 2601

Enquiries regarding the administration of HELP, including notifications to the Assistant Secretary may be submitted to HEenquiries@education.gov.au or the postal address listed above.

Enquiries regarding CGS, HECS-HELP, FEE-HELP, OS-HELP and STARTUP‑HELP policy, and loading may be directed to CGS@education.gov.au and HELP.Policy@education.gov.au

Questions or concerns about the SA-HELP policy and student services and amenities fee may be directed to SSAF@education.gov.au

Questions or concerns about FEE-HELP at non-Table A Universities and private providers may be directed to FEE-HELP@education.gov.au

Enquiries regarding Unipay and HELP advance payments and estimates for Table A and Table B providers may be directed to FEP@education.gov.au

Enquiries regarding research students or RTP scholarships may be directed to rbgrants@education.gov.au

Enquiries about Regional University Study Hubs and the Tertiary Access Payment can be directed to regional@education.gov.au

HELP information booklets and factsheets are available for download from the Study Assist website.

Students can make enquiries to the department using the contact form on the Study Assist website. Alternatively, students may phone the enquiry line on 1800 020 108

Australian Taxation Office

Website: Australian Taxation Office

Phone: 13 28 61

Queries regarding compulsory and voluntary repayments or viewing a HELP debt using myGov may be directed to the phone line listed above.

Department of Home Affairs

Website: Department of Home Affairs

Phone: 13 18 81

The Privacy Act 1988 prevents the Department of Home Affairs from providing information about the visa status of individuals to the provider for the purpose of determining HELP eligibility without the applicant’s consent. Requests for information from provider enrolment officers should be in writing and accompanied by a signed authorisation from the applicant and details such as the applicant’s full name, date of birth and current visa and passport numbers.

Administrative Review Tribunal (ART)

Website: Administrative Review Tribunal

Phone 1800 228 333

Useful Links

Websites

Higher Education Support Act 2003 and amendments

Other legislation

Guidelines

Ministerial determinations

The following Ministerial determinations are available on the department’s website at the Higher Education Support Act 2003 and Guidelines page:

  • Ministerial determination under HESA subsection 36-15(2)

Determinations for courses which are not enabling courses can be found at: https://www.education.gov.au/higher-education-loan-program/resources/courses-which-are-not-enabling-courses

Determinations made for components of the HELP Tuition Protection Levy can be found at: https://www.legislation.gov.au/F2020L00947/asmade/text

Determinations made for components of the Up-Front Payments Tuition Protection Levy can be found at https://www.legislation.gov.au/F2021L01004/asmade/text

The Ministerial determination specifying the visas in a class or subclass of visas that an eligible former permanent humanitarian visa holder may hold and still be eligible for HELP is available is available at legislation.gov.au

Other