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Educators who are not providing care
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Watch this video to learn what to do when a Family Day Care or In Home Care educator is absent or is not providing care.
Caring for relatives – the less than 50% rule
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Watch this video to learn about the rules for Family Day Care educators who care for relatives in their extended family.
Charging fees
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Watch this video to ensure you submit accurate and complete session reports, including the correct fee, for each session of care.
Background checks
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Watch this video to learn what background checks you and your relevant staff need.
Fit and proper person
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Watch this video to learn about the people in your organisation who must be fit and proper.
Family Assistance Law civil penalty provisions
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We issue infringement notices to providers who do not comply with the law. This page lists the Family Assistance Law provisions for which we can issue an infringement notice.
Child care infringement notices
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We can issue infringement notices, or fines, to providers that don’t follow the rules under Family Assistance Law.
Stakeholder kit: compliance video series (translated versions)
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This kit is for organisations that support the early childhood education and care (ECEC) sector. It has been development to help build awareness of our compliance videos.
Joint Compliance and Monitoring Program
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The Joint Compliance and Monitoring Program provides compliance and monitoring activities to target early childhood providers at risk of misusing government funding.
Change of circumstances
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Watch this video to find out when you need to notify us of changes to your service.
Past enforcement action registers
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This page lists past versions of the early childhood education and care enforcement action register.
Talking with the family
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If you think a family is eligible for Additional Child Care Subsidy (ACCS) child wellbeing, it's important to have a conversation with them before applying on their behalf. This page has guidance on talking to families.
Examples to help you understand when a child is at risk
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We’ve developed examples to help you understand when a child at your service may be considered at risk of serious abuse or neglect for the purposes of Additional Child Care Subsidy (ACCS) child wellbeing.
Reporting obligations
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This page outlines reporting obligations that apply when you identify a child at risk and apply for Additional Child Care Subsidy (ACCS) child wellbeing on behalf of their family.
Establishing eligibility for child wellbeing
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Before applying for Additional Child Care Subsidy (ACCS) child wellbeing on behalf of a family, you must take steps to establish their eligibility. You must also ensure the child is enrolled correctly so the subsidy can be paid.
Identifying a child at risk
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If you identify a child at risk of serious abuse or neglect, their family may be eligible for Additional Child Care Subsidy (ACCS) child wellbeing. This page outlines when a child is considered at risk.
Issuing a child wellbeing certificate
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A certificate gives a family immediate access to Additional Child Care Subsidy (ACCS) child wellbeing for up to 6 weeks.