Information on becoming an approved child care service

A new online application for CCB Approval form is now available.

An updated and improved version of the online application for CCB Approval form is now available. All applicants must use the new version of the form.

What does this mean?

The old online application for CCB Approval form will not be accepted after 27 March 2015. All applications from 28 March 2015 must be made on the new form below.

Why did I receive an error when submitting my application?

If you are using the old version of the form, you will receive the following error message when you try and submit the form;

“There was an error validating the form. Error follows.

Response from server is: You have already submitted the maximum allowed number of Applications for your Registration.

If you receive this error message when you attempt to submit your application form, it is an indication that it is not the correct form.

If you are experiencing any technical difficulties displaying or using the form, or if you have any queries or require further assistance, please contact your State or Territory Office on 1800 670 305 or email

Please use the online application for CCB Approval form if you are seeking Child Care Benefit (CCB) approval for a:

  • Long Day Care Service
  • Family Day Care Service, or
  • Outside School Hours Care Service.

It is important that you fully understand the legal obligations of approved child care services before applying for approval. Read the complete text in the application form and the attached legislative extracts carefully before submitting your application.

The online application for CCB Approval form allows you to lodge your application directly with the department over the internet.

As part of your application you are required to provide supporting documents. The form allows you to attach electronic documents up to 2 MB each in size, and a total upload of 20 MB. If your documents exceed these limits you will need to email the remaining documents separately to:

Please note: the assessment of your application cannot be completed until all the required documents have been submitted and received; this includes your state/territory license (Service Approval). If there are documents missing when you submit your application, it is likely to cause a delay in the approval process.

When you complete your online application you will be issued with a ‘Successful Submission Receipt’ which confirms your application has been received by the department. You will also receive a confirmation email which will be sent to the contact email address that you listed in the application form.

You should print or save the ‘Successful Submission Receipt’ for your records as it contains an Application ID that you will need to refer to if you wish to follow up with the department on the progress of your application.

While you are waiting for the outcome of the assessment of your application, you may advise families that you are seeking approval to operate for the purposes of CCB. However, you should be aware that you are not guaranteed approval of your application. You should also be aware that families who use your service during this time are not eligible for CCB and/or CCR. Families’ eligibility for CCB/CCR will not commence until your application for approval is successful.

Please do not attempt to submit the online application for CCB Approval form more than once as it may already have been received by the department and may create multiple CCB approval applications.

IMPORTANT: If you plan to submit further applications, please make sure you always revisit this website to obtain the latest version of the application form, rather than using a previously saved copy. If you use a previously saved version of the form, it will not be accepted.

Technical Note:

You must have Adobe Reader v8.0.1 or later to use the electronic Application Form. The latest version of Adobe Reader can be downloaded for free from The use of other PDF reader software (e.g. Foxit) may cause problems with the online application form.

Notice to all MAC Users: All Applicants who successfully submit an application form should receive a 'Successful Submission Receipt'. MAC users who do not receive this are asked to contact the CCB Approvals Team in your State or Territory office on 1800 670 305 or email

Additional information regarding software, PDF readers etc, can be found within the document below:

Paper Based Applications for CCB Approval

If you are unable to use the online application for CCB Approval form, you can complete and submit a paper based application form. These forms are specific to your service type (e.g. LDC, FDC or OSHC) and must be submitted to the department in hard copy.

Please note that the department’s preference is, wherever possible, for applicants to use the online application for CCB Approval form rather than the paper based application form.

If you have any queries or require further assistance please contact your State or Territory Office on 1800 670 305 or email to request one.

Funding Eligibility

If you are in the process of setting up a new child care service or have set up a new child care service, you may be eligible for funding from the Australian Government’s Community Support Programme. For further information, see the Support for Child Care Services page.

Notifiable Events

Please be aware that it is a requirement that all CCB approved services notify the department of changes to their service as determined by family assistance law. These are referred to as notifiable events. You will find notifiable events forms on the Notifiable Events page, along with information on how to return these to the department upon completion.

Registration of New Child Care Services

The National Quality Framework for Early Childhood Education and Care applies to most long day care, family day care, preschool and kindergarten, and outside school hours care services. The Framework is a national approach to the regulation and quality assessment of early childhood education and services.

The National Quality Framework incorporates the National Quality Standard and Early Years Learning Framework and the Framework for School Aged Care to support quality improvement and consistency across the sector.

State and Territory Regulatory Authorities

The primary role of Regulatory Authorities is to administer the National Quality Framework.

Information on the National Quality Framework is available on the Australian Children's Education and Care Quality Authority website.

For more information services can contact the Child Care Access Hotline on 1800 670 305.