Contact Us

For: 

Details on how to contact us with any enquiries you may have regarding HELP and associated schemes.

Email enquiries:

  • Student enquiry line: 1800 020 108
For questions on: Contact
  • Commonwealth supported students
  • HECS-HELP
  • OS-HELP
  • pre-2005 students
  • census dates
  • cross-institutional students
  • work experience in industry
  • electronic communications
  • re-crediting and remitting
  • HELP payment arrangements
  • Publication orders
  • domestic fees policy
  • FEE-HELP
  • VET FEE-HELP
  • enabling courses
  • employer reserved places
  • overseas student fees
  • exemption and fee scholarships
  • third party arrangements
  • incidental fees
www.studyassist.gov.au
  • Commonwealth Grant Scheme
  • Regional Loading
  • Enabling Loading
  • Medical Loading
  • Transitional Loading
  • Transitional Cost Program
  • National Institutes
  • Demand Driven System
Director
Funding Policy Unit
Higher Education Group
cgs@education.gov.au
  • HEIMS development
  • reporting requirements
  • Course Information System
  • Going to Uni website
  • CHESSN allocation
  • HEPCAT
  • Data specifications
Director
Tertiary Information Management and Analysis
Technology Solutions Group
heims.datacollections@education.gov.au
  • how to become an approved provider
  • Tuition Assurance Arrangements
  • Accreditation issues
Director
Applications Management Unit
TSenquiries@education.gov.au
  • Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS)
Commonwealth Register of institutions and Courses for Overseas Students (CRICOS)
  • Commonwealth Grant Scheme estimates and payments
  • HELP advance payments
  • unipay
Director
Financial Estimates and Payments Unit
Higher Education Group
fep@education.gov.au